Return and Refund Policy

Free Returns: We accept return requests within seven days of delivery if the product received is damaged, defective, missing from the package or different from the product ordered.

Chargeable Returns: If the customer wishes to return a product for reasons other than damage, defect, missing items or receipt of an incorrect product, return shipping charges will apply. The customer will be responsible for both the forward and return courier charges.

Change of Mind: Returns requested because the customer no longer wants the product, ordered the wrong product, selected the wrong variation or did not check the product specifications may be accepted only after verification. Courier and handling charges may be deducted from the refundable amount.

Damaged, Tampered or Missing Products

• Please inspect the parcel at the time of delivery.
• Do not accept the parcel if the packaging appears opened, torn, tampered with, repacked or physically damaged.
• If the outer packaging appears intact but a product is found damaged, incorrect or missing after opening the parcel, please contact us immediately.
• A clear and continuous unboxing video recorded before opening the parcel is mandatory for claims relating to damaged, missing, incorrect, tampered or pilfered products.
• The unboxing video must clearly show the sealed parcel, shipping label, complete opening process, internal packaging and all products received.
• The video must not contain any cuts, pauses, edits or interruptions.
• Rapid Delivery Services may not accept a damaged, missing or incorrect-product claim if the customer is unable to provide a valid unboxing video.
• For claims involving damaged, missing or incorrect products, the customer must provide photographs of the outer packaging, shipping label, internal packaging and the product received.
• If your order is marked as delivered but you have not received it, please contact us within 3 days of the delivery status update. Complaints received after this period may not be accepted or considered for resolution.

Manufacturing Defects or Malfunctioning Products

Products are dispatched after undergoing appropriate checks. However, if a product has a manufacturing defect or does not function as intended, the customer must contact us within seven days of delivery and provide clear photographs or videos showing the issue.

Our customer service team will review the concern and may provide troubleshooting assistance, replacement, return approval, store credit or a refund, depending on the nature of the issue and product availability.

The customer must not use, repair, alter, dismantle or dispose of the product before receiving instructions from our customer service team.

Product Usage and Compatibility

If the customer is unsure about the usage, compatibility, size, specifications or operation of a product, they should contact our customer service team before requesting a return or replacement.

Our team will try to provide suitable product information and usage guidance. A return may not be accepted if the product is functioning correctly but was purchased without checking its specifications, compatibility or intended usage.

Cancellation Policy

• Prepaid orders can only be cancelled before they are shipped.
• Customers should contact us immediately if they wish to cancel an order, place the shipment on hold, change the delivery details or replace a product.
• Cancellation or modification cannot be guaranteed once the order has been packed, shipped or handed over to the courier partner.
• Once the order has been shipped, cancellation is not allowed.
• If the customer refuses delivery after dispatch, forward and Return to Origin (RTO) courier charges will be deducted from the refundable order amount.
• Refunds for approved cancellations are initiated within 24–48 hours.
• A 3% payment gateway charge will be deducted from the refundable amount if the customer requests cancellation for any reason.
• If the customer selects an alternative product, any excess amount paid will be refunded or adjusted. If an additional amount is payable, a payment link may be shared for the difference.

Out-of-Service Area: If the delivery address is outside the courier service area and we are unable to ship the order, a 100% refund will be issued to the customer.

Unavailable Product or Unfulfilled Order: If a product becomes unavailable or the order cannot be fulfilled by Rapid Delivery Services, the refund will be initiated within 24–48 hours.

Return Requirements

To be eligible for a return, the customer must comply with the following requirements:

• Keep the product in its original packaging.
• Ensure that the product is unused, unaltered and undamaged.
• Ensure that all tags, labels, accessories, manuals, complimentary items and packaging materials are intact.
• Do not write, paste labels or apply courier tape directly to the original product packaging.
• Products showing signs of use, alteration, accidental damage, improper storage or mishandling may not be eligible for return, replacement or refund.
• For damaged, missing or incorrect-product returns:
  • Check whether the parcel is properly packed, factory sealed and free from visible physical damage before accepting delivery.
  • If there is any concern regarding the parcel, do not open it without recording an unboxing video.
  • Record a clear, continuous and uninterrupted unboxing video before opening the parcel.
  • Provide photographs of the outer packaging, shipping label, internal packaging and the product received.

Return Shipping and Inspection

All return requests are subject to verification and approval by Rapid Delivery Services.

Depending on the circumstances, Rapid Delivery Services may arrange a reverse pickup or ask the customer to send the product to the return address provided by our customer service team.

For approved returns caused by a damaged, defective, missing or incorrect product supplied by us, applicable return shipping charges will be borne by Rapid Delivery Services.

For returns requested for any other reason, the customer will be responsible for the forward and return courier charges.

The returned product will be inspected after it is received. The return, replacement or refund will only be processed after the product passes inspection and the claim is found to be valid.

Replacement Policy

Replacement is subject to product availability. If the same product is unavailable, Rapid Delivery Services may offer an alternative product, store credit or a refund of the approved amount.

If the replacement product has a different price, the price difference will either be refunded, adjusted or collected from the customer, as applicable.

Refund Policy

Refunds will be processed only after the cancellation or return request has been approved.

For returned products, the refund will be initiated only after the product has been received, inspected and approved by our team.

Approved refunds will generally be credited to the original payment method used for the order. Where applicable, the customer may also be offered store credit of the approved value for use on future purchases.

Forward shipping charges, return shipping charges, handling charges, convenience fees and payment gateway charges may be non-refundable unless the return is due to a damaged, defective, missing or incorrect product supplied by Rapid Delivery Services.

Refund Timeframe: Once initiated, refunds are typically credited within 4–5 business days. The actual time required may vary depending on the customer's bank, card issuer, payment provider or payment method.

If the standard refund timeframe has expired and the amount has not been credited, the customer should contact their bank, credit card issuer, debit card issuer or payment provider for further information.

Important Note: For claims involving missing, damaged, incorrect or tampered products, the customer must provide an uninterrupted unboxing video recorded before opening the parcel. Rapid Delivery Services will not be responsible for such claims if a valid unboxing video is not available.

Return Process

Contact Us: Customers must initiate the return process by contacting us through WhatsApp at +91-9199963838. Please provide the order number, photographs or videos of the product and packaging, and the reason for the return.

Verification: Our customer service team will review the information provided and determine whether the request is eligible under this policy.

Approval: Once the return request is approved, the customer will receive further instructions regarding reverse pickup, return shipping or replacement.

Return Dispatch: The customer must dispatch or hand over the approved return within the timeframe communicated by our customer service team. Returns sent without prior approval may not be accepted.

Inspection and Resolution: After receiving the returned product, our team will inspect it and process the applicable replacement, store credit or refund.

Non-Returnable Conditions

• Products that have been used, altered, repaired, damaged or incorrectly stored by the customer.
• Products returned without their original packaging, tags, accessories, manuals or complimentary items.
• Products damaged due to misuse, negligence, accidental damage, normal wear and tear or failure to follow usage instructions.
• Products purchased without checking their dimensions, specifications, compatibility, colour, model or intended use.
• Returns requested after the applicable seven-day return period.
• Products marked as non-returnable, clearance, customised or specially ordered, where applicable.
• Damaged, missing or incorrect-product claims submitted without a valid unboxing video.

Return, replacement and refund eligibility may vary depending on the product category, manufacturer policy and circumstances of the claim. Rapid Delivery Services reserves the right to reject any claim that does not meet the conditions stated in this policy.

For any additional queries or requests, please contact our team at [email protected] or through WhatsApp at +91-9199963838.